Sameh Elgawady
Nationality: Australian
Profile
A consultant and practitioner of ITSM, Cybersecurity, Project Management, Process Improvement, ITIL Domain, and IT Business Analysis; I have over 20 years of experience within the IT industry, started my career as a Computer Technician, then System Administrator, and subsequently played the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. I have implemented solutions, improved IT Processes, managed projects, and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL Expert Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, China, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA, Turkey, and UAE.
Education and Qualifications
- Bachelor of Computer Science.
- Diploma of Leadership and Management – BSB51918
- Certificate IV in Training and Assessment – TAE40116
- Certificate IV in Frontline Management – BSB40812
- Certificate IV in Coordination of volunteer programs– CHC44015
- Certified Information Systems Security Professional (CISSP) – qualified.
- Certified Information Security Manager (CISM) – qualified.
- ITIL Expert & Trainer (ISEB / EXIN / LCS / HP / ITPreneurs).
- Business Analysis Trainer (HP).
- Project Management Professional (PMP).
- Microsoft Certified Trainer (MCT), since the year 2000.
- ISO/IEC 20000 Consultant / Trainer.
- COBIT Trainer.
- Certified Scrum Master.
Employment
Human Appeal International Australia (June 2015 – March 2020)
Position: WA State Manager (Volunteering then Full-time employee)
Duties: Manage The WA Branch Charity operation, with more than 60 Volunteers, Coordinating fundraising events, coordinating activities with community leaders, overseeing fund development activities
Contracted Consultant and Trainer (Through my own Koala IT Services Sole Trader) 11/2014 – Present for the following organisations:
TAFE QLD – Contract (Outsourced to Shanghai University)
Position: Lead Cyber Security Teacher
Duties: Deliver IT and Cyber Security qualifications (Cert IV & Diploma)
Knowledge Academy – Ongoing
Position: Cyber Security Trainer
Duties: Deliver IT and Cyber Security courses include but not limited to CISSP, CISSM, Security+ to (Rio Tinto, BHP, Telstra, Argyle Diamond, Mercedes …)
Australian Islamic School (4 Campuses) July – Sep 2018
Position: IT & Information Security Consultant
Duties: Assess school IT & security needs, including, Cyber, Physical, Network, Virtual Servers security in preparation for ISO27001 road map
National Institute of Technology (NIT) RTO Sep 2016 – May 2018
Position: IT Trainer & Assessor
Duties: Plan, Prepare, Deliver and Assess formal qualifications: Diploma of IT, Cert IV in IT Networking, Microsoft technology related courses, Windows Server, Virtualisation, IT Security, and Project Management Courses.
Also provided IT consultation for their network, operating systems, and applications.
Hudson (Outsourced to Curtin University) – 3 Months Contract
Position: ITSM Improvement project team member
Duties: Deliver process-related sessions – ITIL / COBIT / Project Management
Improve and document processes in place
Develop training materials / Assessments / Presentations / LMS courses
Involved in planning and implementation of new processes (i.e. Incident Management / Problem Management / Knowledge Management / Service Catalogue / Service Design Coordination)
Dynamic Web Training (a member of www.seek.com.au group) – Casual Contract: Jan 2012 – Sep 2020
Position: IT Trainer and consultant
Duties: Deliver Microsoft Technology Courses (To Corporates and Individuals)
Word / Excel / PowerPoint / Outlook / Visio / MS Project (All Levels)
Deliver Project Management Courses (PMP)
Mckkr’s Training and Internship – Ongoing casual contract
Deliver Business Courses (To Corporates and Individuals)
(For Example Safety in the workplace / Handling difficult customers / Customer service / Phone handling skills / Stress management)
Thrifty – Car & Truck Rental – Casual contract
Customise Salesforce CRM solution
Develop Training Materials / Quizzes / Presentations / LMS
Deliver Salesforce sessions to End users and Admins
Perform Business Analysis, Process improvements and conduct TNA
Update / Maintain / Manage Staff Training Records
Simplilearn Training Organisation – Ongoing casual contract
Deliver Project Management Courses (Including customisation of materials)
Deliver ITIL Courses
Kinetic IT (Outsourced to BHP Billiton) Project from 11/2013 till 10/2014
Position: Projects ITSM Specialist
Duties: Analyse, improve current IT processes. (i.e. Incident Management / Problem Management / Request fulfilment)
Plan, develop and implement new IT processes (i.e. Knowledge Management / CSI)
Design, budget, implement and manage training programs and plans according to business needs, and project constraints.
Build, assign, manage and supervise training team and related activities.
Develop ServiceNow training materials and deliver hands-on sessions.
Collect, analyse and prioritise stakeholders training needs (TNA).
Develop, customise and improve ITSM Processes documentation.
Navitas (ASX 100) 10/2012 – 10/2013
Position: Projects Training Officer
Duties: Design, implement, and manage LMS (Totara / Moodle / Canvas)
Design, budget, implement and manage new solution implementation project and plan according to business strategy, project schedule, scope, and quality.
Plan, assign, manage and supervise change champions and related activities.
Deliver business solution (ERP & CRM) & technical courses.
Collect, analyse and prioritise stakeholders training needs (TNA).
Develop, customise and improve training materials.
Analyse and improve training processes.
Richard’s Mining Services (Contracted and Outsourced to Rio Tinto) 09/2011 – 09/2012
Position: IT Business Solution Trainer
Duties: Plan, schedule, deliver, manage and evaluate business solution related courses (SAP, Intranet & Portal, IT Customized courses), Provide support for training operations, LMS staff records management, develop and customise training materials, manage different training activities and processes.
Australian Institute of Commerce and Technology (AICT) – RTO – 10/2010 – 08/2011
Position: IT Consultant
Duties: Deliver IT Courses Cert III & IV (Microsoft, CompTIA, Customized courses)
Deliver Soft-skills training (Project management, Customer Service).
Provide support for training operations, plan, scheduling, and evaluate courses also support RTO processes activities.
Deliver Microsoft infrastructure and end-user courses.
TechZone, (UAE and KSA) 09/2008 – 09/2010
A leader in education and implementation of cutting edge technologies within the main areas of risk management and information protection on the Internet.
Position: IT Business Advisor
Duties: Business Development activities.
IT Systems and solutions architecture and consultation also provide top-level IT Management courses.
Plan, design, and Manage IT Infrastructure implementation projects and security solutions.
Deliver ITIL Related courses and implement different processes in a form of project improvement plans, Business Process Improvement, and Governance.
Customers: Police HQ, Alhilal Bank, Abu Dhabi Islamic Bank, STC (Telecom), SABIC (Oil & Gas), ANB (Banking), HP (IT), and Bank BHP
Huawei-Technologies, UAE / Egypt / Oman 05/2006 – 08/2008
A leading telecom solutions provider. Its’ products and solutions have been deployed in over 140 countries and have served 45 of the world’s top 50 telecom operators, as well as one-third of the world’s population.
Position: Training Operations Coordinator
Duties: Manage & co-ordinate telecommunication training courses within projects.
Project management activities across the Middle East and North Africa area
Deliver business and IT-related courses.
Provide training solutions based on TNA with key stakeholders.
Support Sales & Marketing activities
Plan and develop a project training schedule, material preparation and authorization process management, financial management, Suppliers Management.
Manage KPIs & Evaluations for the training operations and activities.
New Horizons, UAE / Perth 10/2004 – 04/2006
The world’s largest IT training company delivering a full range of IT training and business skills training, through flexible and innovative learning methods.
Position: IT Consultant
Duties: IT solutions design and implementations.
Provide high end IT technical training (Microsoft, CISCO, Security, Project Management), and IT consultation to key customers.
Customers: UAE Armed Forces, Ministry of Health, Dubai Customs, Dubai Ports, Abu Dhabi Water and Electricity Corporation, Police Academy.
Alcatel-Lucent, Egypt 07/2002 – 09/2004
A global communications industry leader with the innovation, expertise, and vision for a connected world that moves at the speed of ideas.
Position: System Administrator and Helpdesk Supervisor
Duties: Providing 1st and 2nd then 3rd line support for users across the Middle East also supervising service desk operations, incident process and problem management escalations and processes, management of KEDB, CMDB, and knowledge management systems.
Planning, designing, implementing, and supporting Microsoft systems and solutions, including Windows servers and clients, Toshiba Laptops, HP PCs and laptops, HP and Xerox printers. Ongoing Plan, Do, Check, and Act day-to-day IT operations and activities (Daily IT backups, purchasing, incidents registering and closures, reports, servers, and users support, system & DB administration, applications support, and policy obliging monitor). Also supervising and monitoring the four functions: Service Desk, Application, Technical, and operations management.
Global Brands, Egypt (Microsoft Support Point / HP Service Centre) 07/2000 – 06/2002
A leading provider of IT Consultation, Technology, and Outsourcing services.
Position: IT Consultant / Support Engineer
Duties: Administering Microsoft windows environment, NAV, Antigen, Exchange, ISA, and Backup Servers, Daily Helpdesk and Administrator tasks and user support, troubleshooting, and remote assistance as per SLAs, and Underpinning Contracts.
Outsourced to: British Petroleum (BP), PETRONAS, PEPSI, Cadbury, KFC, Pizza Hut.
Li & Fung Egypt, Hong Kong 05/1998 – 06/2000
The Group operates an extensive global supply chain network covering 240 offices and distribution centres, with about 27,000 employees in more than 40 economies across the Americas, Europe, Africa, and Asia.
Position: System Administrator / IT Manager
Duties: Administering Microsoft windows environment, NAV, Antigen, Exchange, Lotus Notes, ISA and Backup Servers, Daily Helpdesk and System Admin tasks and user support, troubleshooting, and remote assistance, building and managing CMDB, Asset Management DB, KEDB, and financial management process.
Unitek Egypt, Egypt 10/1995 – 04/1998
A leading provider of Consulting, Technology, and Networking services, Hardware, Software, and IT solution provider.
Position: IT Consultant / Support Engineer
Duties: PCs and Servers Hardware and software support, assemble and troubleshoot, Compaq and Dell products, and provide customer support and services.
Implemented and supported IT Projects at:
- Egyptian National Nuclear Reactor.
- Police Academy.
- Air Force Command.
- Peace Keeping Forces.
- National Democratic Party.
Courses used to deliver
| ITSM and Technical Knowledge | Soft-Skills | Business Solution Courses |
| · Diploma of IT Networking
· Diploma of IT General · Certificate IV in IT |
Presentation Skills | SAP Purchasing, Obtaining Services, Obtaining Materials, Reporting, Expenses and Credit Card Management, Learning Management System, General Usage for end-users, Leaders management, |
| Customer Service | ||
| ITSM:
· ITIL Full Track · COBIT · ISO20K |
Communication Skills | |
| Business Ethics | ||
| Microsoft Networking:
· MCSA / MCSE /MCITP |
WHS | Salesforce (Administration, Sales and Marketing), |
| MS Office & Office 365
· Word, Excel, PowerPoint, Outlook, Power BI, Visio & Project (all levels) |
Team Building | Tools:
· LMS (Moodle / Totara / Canvas), · ScreenSteps, Storyline · ServiceNow |
| Project Management Professional (PMP) | ||
| CompTIA:
· A+, Network+, Security+, Server+ |
||
| IT Security:
· CISSP, CISM |
Affiliations
Member of:
- Australian Computer Society (ACS)
- ITSMF Australia
- Project Management Institute (PMI) USA – WA Chapter
- Scouts Australia